The Imarc Client Services team is excited to introduce our new customer service platform. Here we will be able to easily communicate and collaborate with each other to work through additions, updates, and enhancements to your website. Let's take a look around!
If you haven't already, take a moment to click the 'Sign In' in the navigation to get set up with an account. Don't worry, I'll wait right here til you get back.
Alright, now that you are signed in, you can get started submitting requests to our team. Submitting a request is as easy as filling out a form and dragging and dropping any needed attachments.
This opens a ticket to the CS team and creates an open case on your My Tickets page. The My Tickets page houses all of your Imarc tickets in a sortable, searchable, central location. No more digging for that buried email thread 🙌. All tickets you've created via the form or by emailing clientservices@imarcom are available to you on this page, as well as tickets you have been CC-ed on.
In the list view you get a quick, high level view on ticket age, status, and activity. Clicking into the ticket allows you to respond to the thread and view full ticket details.
We look forward to serving you through this new platform and are confident it will allow us to work with you more effectively and efficiently.
If you have any questions or concerns about using the portal please feel free to give us a call at (978)462-8848 or email me directly at victoria@imarc.com.